Our promise

Our promise

We want you to be so happy with our service that you’ll never go back to standing in line at the service station ever again. And we’d love it if you would tell your friends about us.

Our reputation is paramount

If there is any aspect of our service that you were not happy with, contact us immediately and we promise to do whatever it takes to put it right. Or, if you simply have an idea that could extend or improve our service, we’d love to hear that too.

And if you loved our service and agree that Metro Gas - LPG Delivery - Direct to Your Door is a better way to stay cooking with gas, please tell your friends, family and workmates, post nice things on our facebook page or give us a great Google Review.

If you have a complaint or dispute we are unable to resolve with you please feel free to contact The Utilities Disputes Office.

Utilities Disputes Office

0800 22 33 40 OR info@utilitiesdisputes.co.nz

We appreciate your custom and thank you for the opportunity to be of service.

Frequently asked questions

You might have some questions, luckily we have the answers. Still need to talk to someone, we’re here to help.

Contact us Even more FAQs

The QCC (Quick Closing Coupling) system has features built in to the valve and regulator assembly to ensure that it is safe. It can be connected and disconnected by hand and no spanner is required. QCC is approved for use indoors, whereas a POL connection is not.


QCC is commonly used in patio heaters, barbecues, indoor cabinet heaters and on some portable barbecues in conjunction with 9kg, 12kg and 14kg gas cylinders.

QCC.jpeg

At Metro Gas we do ask that the gas cylinder you provide us for exchange meets our standard requirements, which are as follows:

  • The cylinder must be in ‘test’, see below if you are unsure what this means.
  • The bottle must have a foot ring and protective valve collar/handle.
  • It must have a normal QCC or POL valve installed.  We do not accept cylinders with Primus valves.
  • We do not exchange cylinders with excessive dents, gouges, rust or other damage.

You can check the last inspection date which should be clearly stamped on the collar, neck or footing of the gas cylinder, for example ‘11 / 01’ would indicate it was inspected in Jan 2011.

In New Zealand LPG cylinders are required by law to be certified by an authorized LPG testing facility once every ten years.

After the 10 year period has elapsed, the cylinder will need to be re-certified against the current standard.

If you are already using one of our branded Metro Gas cylinders you do not need to check.

  • If your gas bottle is ‘out of test’ or in poor condition we can take it away and provide you with a completely new full LPG gas cylinder, please see our new bottle prices here.
  • If you have a non-standard connection and would like to have this changed over to a QCC connection we can arrange to have a gas fitter/plumber contact you to arrange this, simply email us and let us know.

Every Metro Gas LPG cylinder is safety and leak tested every time it is filled. All gas cylinders close to reaching the 10 year expiry date are automatically retested. Metro Gas is owned and operated by HeatZone Ltd who have over 16 year’s experience supplying LPG cylinders of all sizes in New Zealand.

Upon payment and delivery, the empty cylinder you provide belongs to Metro Gas and the full cylinder we provide belongs to you.

Be advised our 45kg cylinders are not customer owned, we only fill and exchange our Metro Gas Cylinders. All 45kg cylinders attract a cylinder rental.  Please see cylinder rental tab on top menu.